General Requirements Checklist - AKAP Accreditation Organization

AKAP Accreditation Organization

General Requirements Checklist

Company Name

Service / Product Name

Scope

Manager Name

Manager Phone Number

Manager E-Mail

Company Address

Country

State / Province

City / Town

Tel

Website

Assesssor Name

Assesssor Code

Assesssor Email

2-1) Satisfaction system

Included in evaluating scope Not included in evaluating scope

2-1-1) Design of satisfaction system

Designed (0) Only verbal (5) also designed in a written form (10)

2-1-2) The satisfaction system has been implemented

Not implemented (0) Only for half of clients (3) For all customers (5)

2-1-3) Analysis of customers satisfaction

Not done (0) The percentage of satisfaction is specified (2) Analysis charts are available (3) Corrective actions are defined for items (5)

2-2) Complaints system

Included in evaluating scope Not included in evaluating scope

2-2-1) Design of complaints system

Designed (0) Only verbal (5) also designed in a written form (10)

2-2-2) The complaints system has been implemented

Not implemented (0) Only for half of clients (3) For all customers (5)

2-2-3) Analysis of customers complaints

Not done (0) The root causes have been identified (2) Analysis charts are available (3) Corrective actions are defined for items (5)

Name

name

Name

Photo from interior and exterior view

Newsletter

Name