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AKAP Accreditation Organization
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Why Accreditation
Vision, Mission and Core Values
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Conformity-Assessment Bodies
Educational Institutions & Programs
Automotive sales & services dealership
Products Accreditation
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Menu
Home
Our Organization
About AKAP
Why Accreditation
Vision, Mission and Core Values
Accreditation Services
Conformity-Assessment Bodies
Educational Institutions & Programs
Automotive sales & services dealership
Products Accreditation
Individual Skills
Online Certification
Registration
Certificates search
Accredited Persons search
Accredited Bodies search
Accredited Products Search
Blog
Contact Us
General Requirements Checklist
General Requirements Checklist
Company Name
Service / Product Name
Scope
Manager Name
Manager Phone Number
Manager E-Mail
Company Address
Country
State / Province
City / Town
Tel
Website
Email
Assesssor Name
Assesssor Code
Assesssor Email
2-1) Satisfaction system
Included in evaluating scope
Not included in evaluating scope
2-1-1) Design of satisfaction system
Designed (0)
Only verbal (5)
also designed in a written form (10)
2-1-2) The satisfaction system has been implemented
Not implemented (0)
Only for half of clients (3)
For all customers (5)
2-1-3) Analysis of customers satisfaction
Not done (0)
The percentage of satisfaction is specified (2)
Analysis charts are available (3)
Corrective actions are defined for items (5)
2-2) Complaints system
Included in evaluating scope
Not included in evaluating scope
2-2-1) Design of complaints system
Designed (0)
Only verbal (5)
also designed in a written form (10)
2-2-2) The complaints system has been implemented
Not implemented (0)
Only for half of clients (3)
For all customers (5)
2-2-3) Analysis of customers complaints
Not done (0)
The root causes have been identified (2)
Analysis charts are available (3)
Corrective actions are defined for items (5)
Name
name
Name
Name
Name
Name
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