AKAP Accreditation Organization

General Requirements Checklist

Company Name

Service / Product Name

Scope

Establishment / Operation Starting Date

Quantity of Staff

Manager Name

Manager Phone Number

Manager E-Mail

Company Address

Country

State / Province

City / Town

Tel

Website

Email

Assesssor Name

Assesssor Code

Assesssor Email

1-1) Satisfaction system

Included in evaluating scope Not included in evaluating scope

1-1-1) Existence of feedback checklist

Not provided Only verbal Documented

1-1-2) The satisfaction system has been implemented

Not implemented Only for half of customers For all customers

1-1-3) *Analysis of customers satisfaction

Not done The percentage of satisfaction is specified Analysis charts are available Corrective actions are defined

1-2) Complaints system

Included in evaluating scope Not included in evaluating scope

1-2-1) Existence of Complaints system

Not designed Only verbal Documented

1-2-2) The complaints system has been implemented

Not implemented Only for half of customers For all customers

1-2-3) *Analysis of customers complaints

Not done The percentage of satisfaction is specified Analysis charts are available Corrective actions are defined

1-3) Suggestions collecting System

Included in evaluating scope Not included in evaluating scope

1-3-1) Existence of Suggestions collecting System

Not defined Undocumented Documented

1-3-2) Analysis of Suggestions & criticisms

Not done The analysis charts are available

1-3-3) Approval and implementation of customer suggestions

Not done Less than %30 of total suggestions Between %30 to %60 of total suggestions Over %60 of total suggestions

1-4) Follow up of loyal customers

Included in evaluating scope Not included in evaluating scope

1-4-1) Identify and monitor the loyal customers

Not identified Undocumented There is the data bank of loyal customers

1-4-2) Definition of discount packages and incentive facilities

Not done Done Customers have also been informed

1-4-3) Design & implementation of customers club

Not implemented Implemented It’s continuously active

1-5) Customer waiting facilities

Included in evaluating scope Not included in evaluating scope

1-5-1) Suitable space and equipment for customer waiting (for at least 30% of daily customers)

It doesn’t exist It exists, but it is not proportional to the number of customers It exists and is proportional to the number of customers

1-5-2) Equipment and facilities for catering to customers

It doesn’t exist It exists

1-5-3) Washrooms are separated for men and women

It doesn’t exist There is only one There is more than one and separated

1-6) Standard certificates related to customers

Included in evaluating scope Not included in evaluating scope

1-6-1) Holder of ISO 10002 certificate

No Yes Up-to-date system and documentation are also available

1-6-2) Holder of ISO 10004 certificate

No Yes Up-to-date system and documentation are also available

1-6-3) Holder of any other certificate related to customers

No Yes Up-to-date system and documentation are also available

If Yes, write the title of certificate in below:

2-1) Sales process

Included in evaluating scope Not included in evaluating scope

2-1-1) Sales procedure or instruction

Not designed Designed Designed and Also Documented

2-1-2) Sales report by services or products

It doesn’t exist It exists, but it is not documented Documented

2-1-3) Sales menu or list for services or products

Not documented Documented but not including the costs Documented and included the costs

2-2) Marketing system and market development

Included in evaluating scope Not included in evaluating scope

2-2-1) Marketing procedure or instruction

Not designed Designed Designed and also documented

2-2-2) Establishment of marketing team

There is no marketing unit in the organizational chart The marketing team exists independently

2-2-3) Up-to-date services or products according to market needs

No Yes

If No, write the sample in below:

2-3) Provide after-sales service

Included in evaluating scope Not included in evaluating scope

2-3-1) *Services of after sale

2-4) Advertising

Included in evaluating scope Not included in evaluating scope

2-4-1) *Advertising and Marketing tools (During the last year)

Up-to-date website Registered the business on Google Notification tools (SMS panel, Social media pages,…) Brochures and catalogs Environmental advertising (Billboards,…) Media advertising (newspapers, magazines, television, radio,…)

2-4-2) • The percentage of advertising share (budget) in comparison to the income

Lower than 20% of annual income Between 20% to 40% of annual income Over 40% of annual income

2-5) Accounting and Financial Reports

Included in evaluating scope Not included in evaluating scope

2-5-1) Periodic financial reports

There is No report There are sales financial reports Periodic analysis and comparison of sales has been established

2-5-2) Accounting team

There is no person or team Has been outsourced Based in office

2-6) Invoicing

Included in evaluating scope Not included in evaluating scope

2-6-1) Independent bank account in name of the business

No Yes

2-6-2) *Money receiving ports

Cash or deposit to account POS Cheque & Credit

2-6-3) Issuance of the official invoice (Including letterhead or stamp)

No Only for some customers For all customers

3-1) Employees legal affairs

Included in evaluating scope Not included in evaluating scope

3-1-1) Employee's cooperation contract

None of the employees have a contract Less than 10% of the employees have a contract Between 10% to 50% of the employees have a contract Between 50% to 90% of the employees have a contract Over 90% of the employees have a contract

3-1-2) Average of Contract duration

None of the employees have a contract Less than or equal to 3 months Less than or equal to 6 months More than 6 months

3-1-3) The amount of personnel who are insured

None of the employees have been insured Less than 10% of employees Between 10% to 50% of the employees Between 50% to 70% of the employees Between 70% to 90% of the employees Over 90% of the employees

3-2) Organizational Chart, Employment Conditions & Qualifications, Job Descriptions

Included in evaluating scope Not included in evaluating scope

3-2-1) Organizational Chart

There is No chart Undocumented Documented, but it does not correspond correctly Correct correspond

3-2-2) Employment Conditions & Qualifications

Not defined Defined but not documented Documented but not for all positions Correct correspond according to the chart

3-2-3) Job Descriptions

It’s not defined Defined but not documented Documented but not for all positions Correct correspond according to the chart

3-3) Evaluation of employees’ performance and incentive system

Included in evaluating scope Not included in evaluating scope

3-3-1) Evaluation system for employees performance

Not executed Executed but not documented Documented

3-3-2) Implementation of performance evaluation system (Including employees score)

No Yes

3-3-3) Incentive system (Encouragement and punishment)

Not defined Defined but not documented Documented Completely executing According to instructions

3-4) Employees’ Suggestions System

Included in evaluating scope Not included in evaluating scope

3-4-1) Existence of Suggestions collecting System

Not defined Undocumented Documented

3-4-2) Analysis of Suggestions & criticisms

Not done The analysis charts are available

3-4-3) Approval and implementation of employees’ suggestions

Not done Less than %30 of total suggestions Between %30 to %60 of total suggestions Over %60 of total suggestions

3-5) Employees Uniform

Included in evaluating scope Not included in evaluating scope

3-5-1) Regulation of uniform and dress code

Not executed Only for some employees and positions Executed for all

3-5-2) Employee badges

Not provided Only for some employees and positions Provided for all employees

3-6) Training needs assessment and implementation

Included in evaluating scope Not included in evaluating scope

3-6-1) Needs assessment

Not done Undocumented Documented only for some employees Documented for all employees

3-6-2) Implementation of training program (internal/external training courses)

Not implemented Undocumented & unplanned Documented and planned format

3-6-3) Evaluation of program effectiveness

Not done Undocumented Documented only for some courses Documented for all courses

3-7) Quality of Human Resources

Included in evaluating scope Not included in evaluating scope

3-7-1) Permanence rate of employees (Per year)

Less than 30% Between 30% to 60% Between 60% to 80% Over 80%

3-7-2) Annual rate of trained employees

Less than 30% Between 30% to 60% Between 60% to 80% Over 80%

3-7-3) Job perception by employees

Less than 30% Between 30% to 60% Between 60% to 80% Over 80%

3-7-4) Correspondence of skills and work experience with employees job title

Less than 30% Between 30% to 60% Between 60% to 80% Over 80%

4-1) Fire alarm and extinguishing system

Included in evaluating scope Not included in evaluating scope

4-1-1) Fire alarming system

It doesn’t exist Manually Automatically

4-1-2) Fire extinguishing system

It doesn’t exist Unfit fire extinguishers and equipment Proportionate fire extinguishers and equipment Automatically

4-2) Approvals and permits from competent organizations

Included in evaluating scope Not included in evaluating scope

4-2-1) For Fire alarming and extinguishing system

No Yes but not valid Valid

4-2-2) For building

No Yes but not valid Valid

4-2-3) For equipment related to safety (such as lifts, electrical panels, etc.)

No Yes but incomplete Yes and for all equipment Valid

4-2-4) Other approvals related to safety

No Yes (Valid)

If Yes, write the title in below:

4-3) Safety Signs and Boards

Included in evaluating scope Not included in evaluating scope

4-3-1) Safety signs

No Yes but not proportionate to the spaces Yes and proportionate to the spaces

4-3-2) Emergency assembly point

No Determined but not including the sign The sign is visible

4-4) Identifying the Hazards and Risks

Included in evaluating scope Not included in evaluating scope

4-4-1) Hazards and Risks

Not identified Identified but not documented Documented but not completely Documented and completely

4-4-2) Evaluation and analysis

Not done Analysis charts and data are available

4-4-3) Defining and implementing actions to control and reduce hazards and risks

Not done Actions are defined The effectiveness of actions is determined

4-5) Safety representative

Included in evaluating scope Not included in evaluating scope

4-5-1) Designate the safety representative

No Yes but there is no job order Yes and has the job order

4-5-2) Education, skills and work experience

Doesn’t have Only trained Trained and has acquired work experiences

4-6) Standard certificates related to safety

Included in evaluating scope Not included in evaluating scope

4-6-1) Holder of ISO 45001 certificate

No Yes Up-to-date system and documentation are also available

4-6-2) Holder of HSE-MS certificate

No Yes Up-to-date system and documentation are also available

4-6-3) Holder of any other certificate related to safety

No Yes Up-to-date system and documentation are also available

If Yes, write the title of certificate in below:

5-1) List, Data Bank, Maintenance and preventive repairs

Included in evaluating scope Not included in evaluating scope

5-1-1) List of asset and equipment

Not documented Documented but not completely Documented and completely

5-1-2) Data sheet, catalog and brochure

Not documented Documented but not completely Documented and completely

5-1-3) Maintenance and preventive repairs

5-2) Lack of deficit

Included in evaluating scope Not included in evaluating scope

5-2-1) Lack of deficit in accordance with executive activities

Not identified Identified and the deficit is being resolved No deficit

6-1) Quality Control

Included in evaluating scope Not included in evaluating scope

6-1-1) *Control and monitoring process

Not done Incoming items, materials and services During the service or production process Final service or product

6-2) Quality Assurance

Included in evaluating scope Not included in evaluating scope

6-2-1) * Standards and parameters of service or production

Not defined Defined Internal audit is done periodically Corrective actions are defined and implemented for reducing Noncompliance

6-3) Returned Reduction System

Included in evaluating scope Not included in evaluating scope

6-3-1) *Measuring and control of returned products or services

Not defined Defined Charts and data are available Preventive actions are defined and implemented for reducing returned products or services

6-4) Standard Certificates related to Quality

Included in evaluating scope Not included in evaluating scope

6-4-1) Holder of ISO 9001 certificate

No Yes Up-to-date system and documentation are also available

6-4-2) Holder of any other certificate related to quality

No Yes Up-to-date system and documentation are also available

If Yes, write the title of certificate in below:

7-1) Cooling and Heating System

Included in evaluating scope Not included in evaluating scope

7-1-1) Heating System

Does not exist or does not work It exists, but lacks efficiency Efficient

7-1-2) Cooling System

Does not exist or does not work It exists, but lacks efficiency Efficient

7-2) Ergonomics

Included in evaluating scope Not included in evaluating scope

7-2-1) Light in workstations

It’s generally unfit Appropriate but needs improvement in some workstations Appropriate and in good condition

7-2-2) Noise pollution control in workstations

It’s generally unfit Appropriate but needs improvement in some workstations Appropriate and in good condition

7-2-3) Condition of usable equipment for staff and customers

It’s generally unfit Appropriate but needs improvement in some workstations Appropriate and in good condition

7-3) 5S Methodology

Included in evaluating scope Not included in evaluating scope

7-3-1) Sort

Not found Only found on appearance The target, frequency and users are defined

7-3-2) Set in order

Not found Only found on appearance Workflows, users, and logical locations are defined

7-3-3) Shine

Not found Only found on appearance Also present in hidden places

7-3-4) Standardize

Not designed Not documented Documented Instructions and checklists are implementing periodically

7-3-5) Sustain

No perception by staff Policies and related training have been defined and implemented

7-4) Signs and Boards

Included in evaluating scope Not included in evaluating scope

7-4-1) *Exterior & interior signposts

No signposts Exterior Interior

Upload file(s) for interior and exterior view

Upload file(s) for Fire alarm and extinguishing system

Upload file(s) for organizational chart, Hazards and Risks list

Upload file(s) for certificates

Upload file(s) for evidences form(FR10056)