WHAT IS ORGANIZATIONAL EXCELLENCE?

Organizational excellence is defined as the ongoing efforts to establish an internal framework of standards and processes intended to engage and motivate employees to deliver products and services that fulfill customer requirements within business expectations. It is the achievement by an organization of consistent superior performance—for example, outputs that exceed meeting objectives, needs, or expectations.

Component Definitions:

Organizational excellence continues the progress established by a foundation such as total quality management, in which all levels of the organization participate in continual improvement.

ORGANIZATIONAL EXCELLENCE MODEL AND FRAMEWORK

One program highlighting the traits and attributes of organizational excellence is the Malcolm Baldrige National Quality Award. In the Baldrige Excellence Framework, the attributes of organizational excellence include:

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