AKAP Accreditation Organization

Tourism Standards - Tourist Information Offices
ISO 14785 - Tourist Information Offices
Select the company you want for this certificate

$420.00$470.00

Clear

ISO 14785 – Tourist Information Offices – Tourist Information and Reception Services

Further details

The ISO 14785 standard defines the requirements for tourist information booking services and tourist booking information and is used to improve performance as well as create a competitive advantage between hotel booking offices, travel agencies and tour booking offices.

ISO 14785 establishes minimum quality requirements for services provided by tourist information offices (TIO) of any type and size, whether publicly or privately operated, in order to satisfy visitors’ expectations.

ISO 14785 Tourist

Benefits of ISO implementation:

– Increase customer and consumer confidence

– Increasing the quality of products/services

– Reduce waste and losses in products/services and ultimately reduce costs

– Save on consumables and increase profits

– Planning, implementation of affairs in the form of a predefined international system

– Improve performance, increase productivity and speed in affairs

– Increase efficiency and customer satisfaction

– Reducing the number of complaints

– Improvement and uniformity in the quality of products/services

– Timely delivery of products/services

– Global competition

– Prevent or reduce unexpected events

– Earning points in tenders, obtaining ranks and grades from government organizations, providing evidence in exports

– Advertising use in headers, company site and all advertising matters

– Earn points in selecting sample units

– Reduce waste and waste time

– Creating confidence inside and outside the organization

– Transparency of processes and indicators

– Ensuring that customer needs and expectations are met

– Production of product/service with better quality

– Help with more marketing and sales and create demand

– Increasing the productivity and motivation of human resources

– Correcting errors and preventing their recurrence

– Improving communication within the organization

– Prevention of non-compliant product/service production

– Develop sales methods and provide after-sales service

Related Standards

ISO 13009 - Tourism and related services

Category :

ISO 13009 - Tourism and related services - Beach Operation

$400.00$450.00

ISO 20611 - Adventure Tourism

Category :

ISO 20611 - Adventure Tourism - Good Practices for Sustainability

$380.00$420.00

ISO 21401 - Tourism and Related Services

Category :

ISO 21401 - Tourism and Related Services - Sustainability Management System

$410.00$440.00

ISO 21101 – Adventure Tourism – Safety Management System

Category :

ISO 21101 - Adventure Tourism - Safety Management System

$400.00$440.00

ISO 22483 – Tourism and Related Services – Service Requirements

Category :

ISO 22483 - Tourism and Related Services - Service Requirements

$390.00$430.00