AKAP Accreditation Organization

ISO 21401 - Tourism and Related Services
ISO 21401 – Tourism and Related Services – Sustainability Management System
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ISO 21401 – Tourism and related services – Sustainability management system for accommodation establishments

ISO 21401 specifies environmental, social and economic requirements to implement a sustainability management system in accommodation establishments in the tourism sector.

ISO 21401 standard applies to the aspects that can be controlled by the accommodation establishments and over which they can exert influence.

ISO 21401 standard is applicable to any accommodation establishment, regardless of its type, size or location, that wishes to:

a) implement, maintain and improve sustainable practices in their operations;

b) ensure conformance with its defined sustainability policy.

ISO 21401 indicates the ecological, social and monetary prerequisites for actualizing a maintainability the board framework in vacationer convenience. It tends to issues like human rights, wellbeing and security for laborers and visitors, ecological assurance, water and vitality utilization, squander age and consequently the advancement of the nearby economy.
Feasible the travel industry is an industry focused on having an espresso effect on the earth and local culture, while assisting with asking future work for nearby individuals. The constructive of manageable the travel industry is to shape sure that improvement could likewise be a constructive encounter for neighborhood individuals; the travel industry organizations; and voyagers themselves. the quality tends to issues including human rights, prosperity and security for laborers and guests, natural confirmation, water and essentialness usage, and waste age.

ISO 21401 will profit convenience offices by fortifying their administration and improving their notoriety, while giving better-quality administrations to customers and improving associations with providers, representatives and subsequently the region individuals.

Advantages of ISO 21401 implementation:


  1. Minimization of negative natural and social effects at goal;
  2. Increment work and salary for the network
  3. Improvement inside the relationship with the settlement foundations;


  1. Improvement of expert capability and acknowledgment;
  2. Increment commitment and fulfillment;
  3. Improvement of the standard of the workplace;


  1. Increment association
  2. Advancement of nearby providers
  3. Reinforcing the nearby economy


  1. Boost of fulfillment
  2. Expanded nature of administrations
  3. Improvement of the traveler experience

Nearby Government

  1. Advancement of goal
  2. Reinforcing the picture of goal
  3. Addition intensity for the goal;

Settlement foundations

  1. Abatement in working expenses
  2. Reinforcing Business Management
  3. Improvement of operational controls
  4. Diminish hazard and increment openings
  5. Improvement of the brand picture
  6. Accreditation of the Sustainability Management System

ISO 21401 will benefit accommodation facilities by strengthening their management and improving their reputation, while providing better-quality services to clients and improving relationships with suppliers, employees and the local community.

This internationally agreed standard (ISO 21401) provides clarity in a confusing market, applies to all types of accommodation and can serve as a tool to improve sustainable management. It will also help to stimulate the market for more sustainability in both the accommodation sector and the tourism industry as a whole.

ISO 21401 - Tourism and related services

Benefits of ISO implementation:

– Increase customer and consumer confidence

– Increasing the quality of products/services

– Reduce waste and losses in products/services and ultimately reduce costs

– Save on consumables and increase profits

– Planning, implementation of affairs in the form of a predefined international system

– Improve performance, increase productivity and speed in affairs

– Increase efficiency and customer satisfaction

– Reducing the number of complaints

– Improvement and uniformity in the quality of products/services

– Timely delivery of products/services

– Global competition

– Prevent or reduce unexpected events

– Earning points in tenders, obtaining ranks and grades from government organizations, providing evidence in exports

– Advertising use in headers, company site and all advertising matters

– Earn points in selecting sample units

– Reduce waste and waste time

– Creating confidence inside and outside the organization

– Transparency of processes and indicators

– Ensuring that customer needs and expectations are met

– Production of product/service with better quality

– Help with more marketing and sales and create demand

– Increasing the productivity and motivation of human resources

– Correcting errors and preventing their recurrence

– Improving communication within the organization

– Prevention of non-compliant product/service production

– Develop sales methods and provide after-sales service

Related Standards

ISO 13009 - Tourism and related services

Category :

ISO 13009 - Tourism and related services - Beach Operation


ISO 20611 - Adventure Tourism

Category :

ISO 20611 - Adventure Tourism - Good Practices for Sustainability



Category :

ISO 21101 - Adventure Tourism - Safety Management System



Category :

ISO 22483 - Tourism and Related Services - Service Requirements


Tourism Standards - Tourist Information Offices

Category :

ISO 14785 - Tourist Information Offices